Welcome to the website operated by Ningbo Zhenjia Hardware Products Co., Ltd. (“we,” “us,” or “our”). By accessing or using our website, products, and services, you (“you,” “your,” “customer,” or “user”) agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

If you do not agree with these terms, please discontinue use of our website immediately.

1. Use of the Website

1.1 You must use this website only for lawful purposes and in accordance with these Terms & Conditions.
1.2 You agree not to:

• Engage in any activity that may disrupt or damage our website

• Attempt unauthorized access to our systems

• Use our content for illegal or prohibited purposes

2. Intellectual Property

2.1 All content on this website—including text, images, graphics, logos, product descriptions, and layout—is the property of Ningbo Zhenjia Hardware Products Co., Ltd. or its licensors.
2.2 You may not reproduce, distribute, publish, or use any content without our written permission.
2.3 Unauthorized use of any materials may violate copyright, trademark, or other laws.

3. Product Information & Pricing

3.1 We strive to provide accurate product specifications, prices, and availability. However, we do not guarantee that all information is error-free.
3.2 Prices, descriptions, and product availability may change without notice.
3.3 We reserve the right to correct errors or update information at any time.

4. Orders & Payments

4.1 Placing an order constitutes an offer to purchase products from us.
4.2 We reserve the right to accept, reject, or cancel orders at our sole discretion.
4.3 Payment terms are subject to agreement between both parties (e.g., T/T, L/C, or other approved methods).
4.4 All payments must be made in the agreed currency and within the agreed timeframe.
4.5 Orders may be canceled if payment is not received on time.

5. Shipping & Delivery

5.1 Delivery times and shipping arrangements will be confirmed upon order.
5.2 We are not responsible for delays caused by customs clearance, logistics issues, natural events, or any factors beyond our control.
5.3 Risk of loss passes to the customer once goods are handed over to the carrier, unless otherwise agreed.

6. Warranty & Quality Assurance

6.1 We ensure that all products meet the agreed specifications and quality standards.
6.2 Warranty terms (if applicable) will be provided in the sales contract or quotation.
6.3 We are not responsible for damage caused by improper installation, misuse, unauthorized repair, or normal wear and tear.

7. Returns & Claims

7.1 Any claims regarding damaged, defective, or missing products must be made within a mutually agreed timeframe after receiving the goods.
7.2 You must provide evidence (e.g., photos, documents) to support the claim.
7.3 Returns or replacements will be arranged only after both parties confirm the issue.
7.4 Customized products may not be eligible for return unless they do not meet the agreed specifications.

8. Limitation of Liability

8.1 We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
8.2 Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
8.3 We do not guarantee uninterrupted or error-free website operation.

9. User Accounts (If Applicable)

9.1 If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
9.2 You agree to notify us immediately of any unauthorized access.

10. Third-Party Links

10.1 Our website may include links to third-party websites for convenience.
10.2 We are not responsible for the content, policies, or actions of external sites.

11. Privacy Protection

11.1 Your use of our website is also governed by our Privacy Policy.
11.2 By using the website, you consent to the collection and use of your information as described in the Privacy Policy.

12. Changes to These Terms

12.1 We may update or modify these Terms & Conditions at any time.
12.2 The updated version will be posted on this page with a revised date.
12.3 Continued use of the website after changes means you accept the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of [Insert Country/Region], without regard to conflict of law principles. Any disputes will be resolved through negotiation or, if necessary, in a court of competent jurisdiction.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a data-related request, please contact us:

Ningbo Zhenjia Hardware Products Co., Ltd.
Email: Sales1@zhenjiahardware.com
Phone:+86 18057446816
Address: EAST 1ST FLOOR,  BUILDING 1, YUANJIA , YANSHAN VILLAGE, XIEPU TOWN, ZHENHAI DISTRICT, NINGBO CITY, ZHEJIANG PROVINCE